Last updated: 30/11/25
We want you to feel confident when you shop with us.
If our digital products don’t meet your expectations, we offer a 7-day money-back guarantee under the conditions below.
Because all items are digital, refunds are only granted when:
You request the refund within 7 days of your purchase.
You can explain briefly why the product didn’t meet your expectations (this helps us improve).
You have not downloaded multiple files excessively or attempted to resell/distribute the product.
The request complies with our fair-use policy.
We reserve the right to decline refund requests that show signs of abuse, excessive downloads, or fraudulent activity.
We cannot issue refunds for:
Requests made after 7 days
Accidental purchases made while logged in
“Changed my mind” without any issue with the product
Products purchased during heavily discounted sale events (unless the product is faulty)
Attempts to refund after using the content
Simply email us at support@thethailifeguide.com with:
Order number
Product purchased
Reason for the refund
The email used at checkout
We’ll review your request and respond within 48 hours.
If approved, your refund will be returned to your original payment method. Processing time varies depending on your bank or card provider.
If you open a chargeback without contacting us first, we may permanently restrict your access to future purchases.
We always recommend reaching out — we’re here to help.
Our goal is simple:
Provide valuable, accurate, helpful Thailand digital guides that genuinely support your trip, relocation, dating journey, or travel safety.
If something’s wrong, we’ll make it right.